Haven Landing™ | A Learning Hub for All Abilities in Florida
Haven Landing™ FAQs: Building Clarity in Care
Please reach us at if you cannot find an answer to your question.
Haven Landing™ is in development. We’re preparing to open soon and exploring interest through our waitlist. No services are currently being offered.
To stay updated on program openings, community events, and new service launches, follow us @HavenLanding on social media.
At Haven Landing™, our admission process is designed to be simple, supportive, and personalized. It begins with a one-on-one intake meeting to learn about each individual’s goals, strengths, and support needs. Participants are invited to tour our space or try a class to experience our programs firsthand. Together, we’ll develop a personalized success plan and complete enrollment. From there, you officially become a Haven Lander — where every ability belongs.
Yes. At Haven Landing™, our team, known as The Landing Crew, is fully insured and trained in accordance with Florida Medicaid and Agency for Persons with Disabilities (APD) standards. All ABA services and behavior support practices follow BACB compliance requirements, ensuring the highest standards of quality, safety, and ethical care.
Every staff member is CPR and First Aid certified, meeting all Florida state health and safety requirements. Beyond initial certifications, we provide ongoing professional development, supervision, and continuing education to ensure our team remains equipped, informed, and compassionate in supporting each participant’s unique goals and needs.
At Haven Landing™ our programs are designed to support individuals seeking personal growth, social connection, life skills development, and inclusive recreation opportunities.
We recognize that every individual’s journey is unique, which is why we welcome all abilities and conduct an initial assessment to ensure each participant is matched with the services and supports that best align with their goals.
If you’re unsure whether our programs are the right fit, we’d be happy to schedule a tour or intake meeting to explore the best path forward together.
At Haven Landing™, we comply with all Florida Medicaid and Agency for Persons with Disabilities (APD) regulations governing service billing, payments, and reimbursements.
1. Medicaid & APD-Funded Services
All Medicaid and APD-funded services (including Supported Living Coaching, Adult Day Training, and ABA) are billed directly through the approved authorization process. These services are not eligible for refunds to individuals or families. In the event of an overpayment, billing error, or payment dispute, Haven Landing will follow AHCA and APD procedures for resolution and, when necessary, return funds directly to the appropriate agency.
2. Private-Pay & Community Programs
For private-pay programs (such as adaptive swim, recreational activities, or community events), refunds may be requested in writing within 10 business days of the original payment. Refunds are subject to review and may be issued as a program credit or refunded to the original payment method within 14 business days, depending on the circumstance.
For customer support or billing inquiries, please contact:
[email protected]
At Haven Landing™, we prioritize the confidentiality, integrity, and security of all personal and health-related information. Our practices align with federal and state privacy regulations, including HIPAA, HITRUST CSF, and ISO 27001 information security standards.
1. Data Protection and Compliance
All systems used within Haven Sync360™ and Haven Landing’s service platforms are encrypted using industry-standard protocols (TLS/SSL). We apply role-based access controls, routine security audits, and data retention policies consistent with HIPAA Security Rule and AHCA/APD privacy requirements.
2. Information Collection and Use
We collect only the minimum data necessary to deliver services, such as contact details, care authorizations, and billing information. Personal data is used solely for care coordination, service management, and approved program reporting. Haven Landing™ does not sell or share personal data with third parties.
3. Data Storage and Access
All client and payment information is stored on secure, U.S.-based servers that meet HITRUST and ISO 27001 standards. Access is restricted to authorized personnel and monitored through logged activity to prevent misuse or unauthorized access.
4. Incident Response and Notification
In the event of a data breach or system incident, Haven Landing™ will follow its HIPAA Breach Notification Policy and notify impacted individuals and regulatory agencies as required by law.
For questions, access requests, or privacy concerns, please contact our Compliance Team: [email protected]
At Haven Landing™, all electronic communications are handled in compliance with HIPAA, HITRUST, and ISO 27001 security standards to protect personal and health-related information. Official messages are sent only from verified @havenlanding.com accounts using encrypted, authenticated systems. Clients and caregivers may receive program updates or coordination details by email, but sensitive information is shared exclusively through secure platforms like Haven Sync360™. We never request personal identifiers or financial details via unsecured email or text, and all communication records are managed under strict data retention and privacy guidelines.
For questions, access requests, or privacy concerns, please contact our Compliance Team: [email protected]
© 2025 Haven Landing™. All rights reserved.
Haven Landing™, Haven Sync360™, Haven Swims™, Haven Thrives™, Haven Elite™, and Haven ADT™ are trademarks of Pomelo Properties LLC. Unauthorized use is prohibited.
NPI (Organization): 1205681590
Taxonomy: Clinic/Center – Adult Day Care
Primary Location: Wesley Chapel, FL
Powered by Pomelo Properties LLC